For hotels and resorts
Thank every hand behind the stay.
Guests carry less cash than ever, so housekeeping, bell staff, valet and room service miss out. Tipd gives every department a tap-to-tip card, splits tips by shift, and sends them to payroll.
No cut of your team's tips.
Cashless guests, covered. A room card or wristband lets guests tip housekeeping, bell and valet from their phone.
Every department, its own pool. Each team splits by its own rules, and one report covers them all.
Fix it before checkout. A low rating alerts the manager on duty while the guest is still on property.
Hotels
The guest saw ten people during their stay. Tipd makes sure all ten get thanked.
Department by department
Where Tipd shows up in a hotel
Each department gets its own team and its own rules. One report covers them all.
| Department | Touchpoint | Tip goes to |
|---|---|---|
| Housekeeping | Room card with a QR code and NFC tag | The housekeeping team on shift, split by hours |
| Bell and door | Wristband or lanyard card | 100% to the attendant, with the option to share with the team |
| Valet | QR code on the claim ticket or stand | The valet crew on shift |
| Room service and dining | Receipt link with the order | The server, with the option to share with the kitchen team |
| Front desk and concierge | Desk plaque | The front desk team, or compliments only |
| Spa | Receipt link after the treatment | 100% to the therapist by default |
Service standards, rewarded
Turn your service standards into guest compliments.
Pick the moments that lift your scores, make them compliments guests can give, and reward the people who deliver them, department by department.
-
1
Set the goal
Pick the customer service outcome that matters this season.
-
2
Name the behavior
Turn it into a compliment guests can give, and weight it so it earns more.
-
3
Teams take it on
People choose it as their focus, and their team sets a goal around it.
-
4
Guests notice
When it happens, guests tap the compliment on the tip form. Points land right away.
-
5
Reward what matters
Points turn into rewards, and the leaderboard shows who's driving the goal.
See your standards show up in real stays.
Reports break compliments down by department, person and behavior, so leaders can see which standards are sticking and coach where they aren't.
Standards by department
For operations and HR
Every department on one report.
Set up each department as a team with its own split. Tipd checks who was on shift, keeps managers out of pools where your policy says so, and sends tips to payroll by person.
- A team and split method per department
- Tip and points eligibility set per person
- Payroll export by person, with every tip traced to its source
- Compliments-only mode for departments that don't accept tips
During the stay
Fix it before checkout.
A low rating alerts the manager on duty right away. Great ratings can trigger a review request.
- Alerts to the manager on shift
- Follow-ups by rating
- Ratings by department, team and person
- See Tipd with your departments.
- Place room cards, wristbands and claim tickets.
- Pay every pool out on the next payroll.